Shipping and Returns Policy

Scope

This policy applies only to physical products purchased directly from Bourgeois Media & Consulting. Purchases made through Amazon or another outside seller must be handled under that seller’s shipping and return policy. Digital products and services are addressed in the Refund and Cancellation Policy.

Shipping methods and charges

Available shipping methods, charges, and estimated delivery times will be shown at checkout when direct physical-product sales are offered. Customers are responsible for providing a complete and accurate delivery address. Additional charges caused by an incorrect or incomplete address may be the customer’s responsibility.

Processing and delivery

Order-processing estimates may appear on the product page or at checkout. Delivery dates are estimates, not guarantees, and may be affected by carriers, weather, holidays, inventory, preorders, or circumstances outside our control.

If tracking shows a package as delivered but it cannot be found, check the delivery location and contact the carrier first. You may also contact us with the order number so we can assist with available carrier information.

Returns

Unless a product page states otherwise, contact us within 14 days after delivery to request a return of an unused, unopened physical product in its original condition. Return authorization is required before sending an item back.

Unless the return results from our error or a defective item, the customer is responsible for return shipping. Original shipping charges are not refundable unless required by law. A returned item should be securely packaged and include any information requested in the return authorization.

Damaged, defective, or incorrect items

Report a damaged, defective, or incorrect physical item within 7 days after delivery. Include the order number, a description of the issue, and photographs of the item and packaging when possible. After review, we will arrange an appropriate replacement, refund, or other remedy.

Nonreturnable items

Digital products, personalized products, signed-to-order items, gift cards, opened media, and services are generally nonreturnable except when defective, duplicated, not delivered as promised, or otherwise required by law. A product page may identify additional final-sale items before purchase.

International orders

If international shipping is offered, the recipient is responsible for applicable customs duties, taxes, brokerage fees, and import requirements unless checkout expressly states otherwise. Customs delays are outside our control.

Contact

Questions may be sent to BMCauthors@outlook.com.